At Media Web Solutions, we are dedicated to providing high-quality digital marketing and IT services tailored to the unique needs of every client. Customer satisfaction is at the heart of our business, and we work diligently to ensure each project meets the highest standards of excellence. However, we recognize that certain situations may arise where a refund is requested. This Refund Policy outlines the terms and conditions under which refunds may be granted for services purchased through our website or directly via our sales team.
Due to the nature of our services—which include, but are not limited to, website development, digital marketing, SEO, social media management, IT support, and consulting—refunds are not guaranteed and will be assessed on a case-by-case basis. Once a project has commenced, resources such as time, labor, and third-party tools may have already been allocated, which can make issuing a full refund impractical. For this reason, we strongly encourage all clients to thoroughly review proposals, contracts, and project scopes before confirming their order.
If a refund request is made prior to the start of a project and no work has been performed, a partial or full refund may be granted, depending on the specific circumstances and any administrative costs incurred. However, once a project has entered the production or execution phase—such as website coding, content creation, ad campaign setup, or IT infrastructure deployment—no full refunds will be issued. In certain cases, a prorated refund may be considered for incomplete services that have not yet been delivered.
For monthly recurring services such as SEO, PPC, or social media management, cancellations must be requested at least seven (7) days prior to the start of the next billing cycle to avoid charges for the upcoming month. Refunds are not available for the current or previous billing period, as these services are delivered continuously throughout the month. Clients are encouraged to maintain regular communication with our team to ensure project alignment, goal achievement, and satisfaction with results.
No refunds will be issued for completed work, digital assets delivered, or services rendered in full. If you have any concerns or are dissatisfied with any aspect of the work, we encourage you to contact us promptly. Our team will make every effort to resolve the matter through revisions, ongoing support, or service credits, where appropriate.
By engaging our services, you confirm that you have read, understood, and agreed to the terms outlined in this Refund Policy. For any questions, concerns, or requests for clarification, please contact us at billing@mediawebsolutions.com. We value your trust and are committed to providing you with a professional, transparent, and fair service experience at every step.